We're Here When You Need Us Most
Making a claim is never something anyone plans for. We'll make the process as clear and straightforward as we can.
Report a Claim
If anyone is in immediate danger, call 911 first.
Direct emergency dispatch for British Columbia policyholders experiencing severe property damage.
Toll-free emergency line for claims outside BC or general after-hours emergency intake.
What to Do First
Make sure everyone is safe
If there is any immediate danger, call 911 first.
Prevent further damage where it's safe to do so
Keep receipts for any emergency expenses.
Contact us as soon as possible to report the claim
The sooner we know, the sooner we can help.
Document the damage
Take photos and videos before anything is moved, repaired, or disposed of, and make a list of what was damaged or lost.
Don't dispose of damaged items yet
We may need to assess them as part of the claims process.
What Happens Next
Initial Contact
A claims representative will contact you to discuss the loss and walk you through what to expect.
Damage Assessment
Depending on the claim, an adjuster may be arranged to assess the damage in person.
Resolution & Settlement
Once everything is reviewed, your claim is settled as fairly and as quickly as possible under the terms of your policy.
We know this isn't a fun process. We'll do our part to make it as smooth as possible.
Questions about a claim already in progress? Call us or send us an email — we'll pick it up from there.
MarketLink assists with reporting your claim and will guide you through the process. Claims are adjudicated and settled by The Mutual Fire Insurance Company of British Columbia. Coverage determinations and settlement amounts are made by the insurer based on the terms and conditions of your policy.